Frequently asked questions

Trials


I recommend booking in for a trial at least 1-3 months prior to your wedding date. Trials usually last 2 hours. At the trial we can go through your ideas and themes for the day working together to come up with a look for you. We will also discuss specifics and timings to ensure a smooth running schedule on the wedding day. Members of your bridal party may of course book a trial if they wish. Trials are available on weekdays and evenings. Weekend trials are subject to availability. Trials usually take place at my home in London, however I am happy to travel to you. Travel expenses will be charged for any travel outside of London zones 3, if travelling to you for your trial. Remember to bring along any inspiration images to the trial of how you would like your makeup on the day, this will help me get a feel for your look. This can include any images of your dress, hair, accessories, even your venue and wedding themes. If you have no idea where to start or need some extra help with how to have your makeup please see my Pinterest and Instagram for bridal inspiration.




On the day


On the day I will travel to your venue, home or hotel at the pre-arranged time to assist you and your bridal party to get ready for the big day. Generally speaking it is preferred to get the members of the bridal party ready first, and then the bride although this is flexible depending upon what is best on the day. I like to allow extra time for any touch ups, unforeseen circumstances and most importantly fun! If you would like me to stay on for the remainder of the day for touch ups or a makeup change, please let me know when booking to discuss arrangements and any additional charge.




Payments & deposits - Terms & Conditions


PAYMENT TERMS TRIALS Payment for your trial will be required in full prior to or on the day of your trial date. An invoice will be sent prior to your trial appointment.

Trial payments are non-refundable and payable by cash or bank transfer.

DEPOSITS If you are happy with your trial and would like to go ahead with booking, a 50 % deposit will be required to secure your wedding date. Your wedding date will not be secure until payment for deposits have been received.

Deposits are taken from the final amount owed for the wedding day.

Deposits are non-refundable and payable by cash or bank transfer. FINAL PAYMENTS

The remaining balance for your wedding day will be payable up to one week before the wedding date by cash or bank transfer (unless otherwise arranged). Any final changes such as additional travel expenses, extra members of the bridal party requiring makeup, lashes etc. will be added to the final invoice.

CHANGES/CANCELLATION POLICY CHANGES

Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates, and times.

Additional bridal party members can be added if time/resources allow. This must be communicated at least 24hrs before the booking date.

CANCELLATIONS

48 hours’ notice must be given to cancel a trial appointment, or the cost of the appointment will be charged in full.

If a booking is cancelled within 2 weeks of the wedding date, full payment will be required within 7 days of cancellation.

Should the client wish to cancel this booking at any stage written notice must be given. Cancellation will take effect from the date of receipt of the written cancellation, and you will receive written confirmation of your cancellation and any cancellation charges that may have been levied.

In the very unlikely event that I am unable to fulfil your wedding date due to illness or emergency, an alternative trusted artist will be offered as a replacement who will be able to replicate my work using my photos and notes or your money minus deposit refunded if fully paid in advance.

If I need to cancel the trial appointment for any reason, an alternative date will be suggested, or all monies refunded if paid in advance.

I reserve the right to refuse to work if a client is rude or aggressive. In this case I reserve the right to cancel the booking without refund.

HEALTH & SAFTEY/COVID-19

Due to the outbreak of COVID-19, I am taking extra precautions with the care of every client to include a health history review and enhanced sanitation/disinfection procedures in accordance with local, national, and international guidelines.

Please see the COVID-19 protocols section in this faq section for more details. A COVID -19 Liability release form will be sent out prior to any appointments.

Clients must completely disclose any known allergies or sensitivities to the artist in the booking form provided. I will not be held liable for any adverse reactions to makeup/skincare/treatments.




Travel


Travel expenses will be charged at 40p per mile and the same for the return journey, or the cost of public transport.

The bride is responsible for hotel and parking expenses.

All such expenses will be discussed with the bride prior to the wedding day and will be included in the final invoice to be paid by the end of services.

For destination wedding travel arrangements please do get in touch.




What products do I use in my kit?


I use a mix of high quality, professional makeup products in my kit. Examples of some of the brands I use include: Charlotte Tilbury, Nars, Hourglass, MAC and Inglot. I also carry natural, organic, non-toxic, vegan and cruelty free brands, such as Ilia, RMS Beauty, Kjaer Weis, Juice Beauty, Vapour, Ere Perez and Lily Lolo. For skincare I use only non toxic, organic brands such as Pai, MV Organics, Tata Harper and Tweleve Beauty. If you wish to use any of your own personal favourite products I am more than happy to incorporate these into your look. Please let me know if you have any skin sensitivities or allergies.




Help! I need makeup inspiration!


For bridal hair and makeup inspiration please feel free to check out my Pinterest and Instagram! Here are some useful things to consider when when planning how to wear your makeup:

  • How do you wear your makeup everyday or on a night out?
  • How do you feel most comfortable wearing your makeup?
  • What time of year are you getting married? Will it be hot or cold? As this can help determine a look and products used.
  • Are you going to remember to touch up your makeup throughout the day? If not then perhaps a low maintence look is better suited?
  • Remember to take into consideration your dress, theme, venue and flowers.




Bridal beauty advice


Makeup is there to enhance your natural beauty, so in the lead up to your wedding it is really important to start looking after your skin. If your skin is glowing and in good condition, then it gives the makeup a great base to work on. These points may seem obvious, but they are the sort of questions I am always asked by brides. So to get you started here are some essential bridal beauty tips...

  • Start by getting a good skincare routine in place, I can help with recommending products suitable to your skin type and what sort of routine you should follow at the trial. The earlier you start the better.
  • If you have time and can afford it - book in to have some facials suitable for your skin type to get you glowing for the big day. I also offer holistic bespoke facials suited to your skin type, please let me know if this is something you would like to book. Alternativley try doing your own at home. Not only will it leave your skin looking gorgeous, it is a lovely way to unwind and destress from all the wedding planning! However remember to not have your last facial in the week before your wedding in case of any adverse reactions or pesky pimples.
  • Any beauty treatments such as tanning, eyebrow threading or lash extensions make sure you do a trial run well in advance to ensure it’s right for you and you like how the therapist has carried it out. If you do decide to go for any of these treatments, again try not to get them done in the last few days before the wedding. You don’t want any last minute beauty disasters.
  • Drink plenty of water and eat a healthy balanced diet with plenty of greens, this will really help your skin look fab!
  • To make sure your makeup is kept looking fresh throughout the big day once I have left carry your lipstick or gloss, powder and blush in your bag for touch ups. Or leave with one of your bridesmaids to be in charge of touch ups.





COVID-19 Protocols


This policy has been devised to keep you and I as safe as possible and should be read in conjunction with my current Terms & Conditions.

Due to the outbreak of COVID-19 “Louise Goodson Makeup Artist” is taking extra precautions with the care of every guest to include a health history review and enhanced sanitation/disinfection procedures in accordance with local, national, and international guidelines.

Symptoms of COVID-19 include:

Fever

Fatigue

Dry Cough

Difficulty Breathing

All tools, brushes and other items will be fully sanitised before and after use and between clients. PPE (a mask and visor) will be worn to ensure both parties are kept free from risk.

If you would prefer that I wear a disposable apron and gloves, please advise.

Please be aware due to the extra hygiene measure being taken your appointments may take a little longer than usual. I will ensure enough time has been allocated to allow for this.

Clients MUST fully sanitise their hands before their appointments (both trial and wedding day) and report any symptoms of COVID-19 to their makeup artist.

Please note for all appointments client’s temperature will be taken using a non-contact digital thermometer, if your temperature is high (above 37.8c) unfortunately no makeup will be provided to you.

Clients must refrain from touching the makeup artist’s kit to avoid any risk of contamination and leave personal belongs such as mobile phones, bags etc. away from the workspace.

Sadly, I will be unable to provide any refreshments at this time. Bottled water will be available if required.

Please only one client at appointments, unless otherwise arranged. On your wedding day please keep numbers around the artists workspace to a bare minimum. Please ensure the workspace is well ventilated and there is enough space to work.

At this time only payments by bank transfer will be accepted.

If I feel ill or have symptoms of COVID-19, I will self-isolate immediately. This may mean that I need to cancel your appointment at short notice. I appreciate this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or in the case of being your wedding day, an alternative trusted artist will be offered as a replacement who will be able to replicate my work using my photos and notes and you will receive a full refund (minus trial payment).

If YOU/OR ANYONE IN YOUR WEDDING PARTY OR HOUSEHOLD display any symptoms of COVID-19, please advise me as soon as possible as I will not be able to visit you. If you have fully paid your balance, your money minus deposit will be refunded (minus trial payment).

Should government guidelines change at short notice due to the ever-changing nature of the virus and any appointments need to be cancelled, I will do my absolute best to reschedule any appointments and accommodate any new wedding dates. Should I not be available for any new dates, an alternative trusted artist will be offered. Should I not be available for any new dates and your balance has been fully paid, your money minus deposit will be refunded (minus trial payment).